User experience encompasses all aspects of the end-user's interaction with the company, its services, and its products.
We create Micro-Experiences along AIDA transitions
across
Human Interactions
Electronic Interfaces
to turn Consumers, Customers and Employees into Brand Promoters
User Experience as a field is still being defined, and so are our practices. We draw from our background in Marketing, Learning and Technology
What We Do
Customer Experience
- Customer Acquistion Optimisation
- Customer Ambassdors as Delighted Brand Promoters
- Optimisation of Customer Service Process
- Identifying Adjacent growth opportunities
- Employees as Brand Ambassdors
Candidate Experience
- Offer Acceptance Rate Improvement
- Infant Attrition Reduction
- Reduced Cost per Hire
- Employees as Ambassdors
- Improvement of Recruitment Partner Experience
Employee Engagement
- Employee Productivity Improvement
- Attrition Reduction
- Building High-Performance Culture
- Employee Cost Optimisation
- Incresed Revenue and Profit per Employee